Frequently Asked Questions
When can I put in an order? There are zero available right now.
I paint controllers in batches. A batch takes 2-4 weeks time to finish. You can subscribe to the mailing list at the bottom of the page to be notified when orders are available.
Can you make this design I have in mind?
If your idea cannot be created with the controller designer, then I will not be able to make it for you. I stay away from special requests to keep everything streamlined. That being said, if you're looking for a small alteration on a design, feel free to email before ordering to discuss it.
Will you ship to my Country?
Here are the countries I ship to: Australia, Brazil, Canada, Denmark, Dominican Republic, Finland, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
Can I send you my controller to paint?
I do not currently take any send-ins. Instead, consider the "Shell" order option. This includes a custom controller shell and triwing screwdriver so you can update the look of your own controller.
Will you sponsor me / my team?
I've had great experiences with sponsoring Esports teams but unfortunately, having too many partnerships gets in the way of orders for customers. I would love to be able to support all teams that come to me about partnerships but for now, I am not looking for any more sponsorship deals.
I have an image in mind, can you paint it on my order?
Thank you for considering this before ordering. I'm more than happy to go over potential images before you decide to buy a controller. Please send an email with your image and we can discuss it.
What kind of controllers do you use?
On your order, you can pick the base controller that I start with. I offer refurbished OEM controllers (indigo/sliver/black) as well as Smash 4 controllers (black/white).
Can you offer LED mods?
Unfortunately, to be able to see installed LEDs, a clear controller shell is required (either the full clear controller or indigo/clear controller). These controllers are hard to come by so I do not offer them on regular orders. There may be special designs in the future that include LEDs, though.